SHIPPING AND DELIVERY

SHIPPING & DELIVERY

Due to the corona virus pandemic and transitioning into 2021, consider that there will be delivery delays to your order. We suggest to avoid disappointment to either contact us to change your delivery options or to order in advance. As the postal networks work hard to manage parcel volumes, border restrictions and flights between countries being limited, we appreciate your patience and understanding. 

Our shipping prices include postage, handling, surcharges and the care taken to make sure your DOSI BY TOTORU ORDERS are well packaged safely for delivery. All product and shipping costs are shown in both Australian / New Zealand Dollars.

PROCESSING

Please allow up to 3 business days for the processing of your order - this does not include time for shipping. Shipping timings are indicated below and are guidelines provided by NZ Post and AUSPOST.

All orders are processed in the order in which they come in. We only send once a week to save travel, petrol and because we are outside of the courier zone.

 

PRE-ORDERS

Please note "Pre-orders" are for products that are not yet available until stock arrives. Once they arrive you will be the first to get those particular products to avoid missing out. Pay in advance for new products. Because our products sell out fast this is the best option to avoid disappointment. Many of our products we may only make them available for a limited time. We only allow a restock if the demand is there from customers. (More than 10 asking for a old product to come back)

 

NEW ZEALAND

  • COURIER POST PARCEL (with tracking)
  • STANDARD POST (Under 500g) $18.20, (Over 500g) $24.00
  • EXPRESS POST (Under 500g) $27.00), (Over 500g) $33.20
  • FREE SHIPPING on orders of $150 or over. Orders that qualify for 'free shipping' will be sent via Courier Post Parcel (with tracking) service.

AUSTRALIA

  • INTERNATIONAL AIR SATCHEL (with tracking)
  • STANDARD POST (Under 500g) $10.00, (Over 500g) $13.00
  • EXPRESS POST (Under 500g) $12.50, (Over 500g) $16.20
  • FREE SHIPPING on orders of $150 or over. Orders that qualify for 'free shipping' will be sent via International Air Satchel (with tracking) service.

REST OF THE WORLD

  • INTERNATIONAL AIR SATCHEL (with tracking) - for a flat rate of $20, tracked international shipping to the rest of the world can take 7-21 working days depending on the destination country. This flat rate includes surcharges due to COVID-19.
  • FREE SHIPPING on orders of $150 or over. Orders that qualify for 'free shipping' will be sent via International Air Satchel (with tracking) service.

 

IMPORTANT THINGS TO NOTE

  • It is your responsibility to provide the correct address details at checkout. If an incorrect postal address is provided and the item is returned we will need to charge you postage costs once again to resend the item. Please double and triple check your postal address details to avoid any disappointment or delay getting access to your DOSI BY TOTORU MERCH
  • At this stage our International shipping service does not offer tracking. If your parcel is still not with you after 14 business days from shipment confirmation please get in touch at dosibytotoru@gmail.com using your order number as reference. 
  • Packages can also be held up in Customs which add delays to delivery timeframes specified.
  • For international orders we include any VAT or any other tax charges in your country.
  • In accordance with Australia and New Zealand Customs law, all parcels will be marked ‘Sale of Goods’ and the value listed.
  • We use Auspost, New Zealand Post and Courier Post for our postal services and request pick up of parcels Monday - Friday, no weekend or public holiday courier pick ups.

*DUE TO COVID RESTRICTIONS PLEASE EXPECT DELIVERY DELAYS