Last updated:10 November 2021
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of www.DOSIbyTotoru.com, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
LINKS TO OTHER WEBSITES
What are PRE-ORDERS?
Pre-orders is buy before they are released that way you get the product before everyone else. Pre-orders can take between 3 to 4 weeks for arrival. If they do arrive early we fast track to send them to you.
How long are the processing times?
Payment processing takes three working days before it goes into the account.
Preparation of your order once payment goes into our account we start preparing your order
If stock hasn't arrived it can delay preparations. We only send your order once we have all items together.
Insurance on orders
All orders are insured in case they are stolen or damaged during their journey to you.
If this does happen please understand there is a process we have to follow and we will have to ask you questions to get the best outcome possible to get compensation from the couriers and get replacement products for you.
Faulty products (Within 30 days of purchase)
We do have a process
1. Take pictures of the faults
2. Send an email to us with pictures of the faults
3. We will contact you via email presenting options for compensation
4. We ask you to send back the faulty products (You will be compensated for the expense)
We do ask for your patience as we do have to follow procedures. As we do have staff and it is part of their job to get the necessary information to process as quickly as possible.
Please double check to make sure 1. Your tracking is correct 2. That you contact the couriers before you contact us. The only time we can intervene is when 1. Your order was suppose to arrive but went to the wrong address 2. It was confirmed arrived but not there 3. The courier has not contacted you before they arrived (That is a requirement that they contact you before arrival) 4. Your order was damaged while in the hands of the couriers 5. The waiting time is too long and you've had no contact from the couriers
For our customers that have ordered from overseas. Please note if you ask us to contact customs while your parcel is being inspected. This can delay the arrival of your order. We understand you want your order. We suggest ordering early to avoid disappointment.
Before you buy
Please double check sizing, design and materials of the product before you buy. This is to avoid disappointment if you're not satisfied.
Taking care of your products
For PU Leather - We recommend maintaining the quality of your peke to get a care kit or (Olive oil, or coconut oil) and doing maintenance at least once a month dab lightly all over to wipe excess and leave to dry this is to prevent peeling and cracking the PU Leather.
For whakakai (earrings) - Water and liquid soap is fine for acrylic with microfiber cloth.
Kākahu - Please wash separately the first time after wearing it to avoid fluff going onto other kākahu
Mistreatment of our staff
Our staff are our whānau. We understand at times it can be hoha with processes so we ask you for your patience. Mistreatment of our staff will not be tolerated. If they are threatened in any way by aggressive customers we will follow the necessary processes in your city, state, or country you are in. This is in accordance with legislative requirements. Our staff also have the right to refuse to serve customers who present threatening behaviour.